Two Companies have pissed me off today. Both of them due to miscommunication on their part.
Nothing frustrates me more than being out of the loop - even more so when my money is involved.
That being said, I find that dealing with companies whose headquarters are east of Manitoba is especially infuriating. It's like they know I can't just drive over there and punch someone in the nose. I asked to speak to some-one's supervisor today and was told that the supervisor "doesn't take phone calls." - I just had to hang up then due to frustration. (They might have won that round, I'll win the war.)
Just to let you know I'm not an ass - I don't freak out on people who can't do anything about my problem. But if you can't fix it, put me through to someone who can. (Then I'll rip them a new asshole.)
And just let me know what's going on - that's all I expect as a customer.
So I'll try again, and wade into the mire that is Customer Service via Telephone - where trying to talk to an actual person is only half the challenge. (The other half is getting them to do anything about my problem.)
Wish me luck - I'll keep in touch.